Terms of Service

Last Updated: January 2025
Effective Date: January 1, 2025

📋 Service Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer" or "you") and ART Computer Maintenance and Repair ("ART Computer," "we," "us," or "our") regarding your use of our computer repair and IT services in Benicia, California and surrounding areas.

By using our services or website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

🔧 Computer Repair and IT Services

ART Computer provides professional computer repair and IT support services including:

• Computer Repair: Desktop and laptop hardware and software repair
• Virus Removal: Malware detection, removal, and system security
• Data Recovery: File and system recovery from failed or damaged devices
• Network Services: WiFi setup, network installation, and troubleshooting
• Business IT Support: Managed services and business technology solutions
• Emergency Support: Urgent computer repair and IT assistance

📍 Service Area

We provide services primarily in:

• Benicia, CA (primary service area)
• Solano County: Vallejo, Fairfield, Suisun City, Dixon, Vacaville
• Extended Areas: Martinez, American Canyon, Napa (by arrangement)

💰 Pricing and Payment

• Free Diagnostics: We provide free initial diagnosis and estimates
• Transparent Pricing: All costs will be explained before work begins
• Payment Due: Payment is due upon completion of services
• Accepted Payments: Cash, credit/debit cards, checks, Venmo, PayPal, Zelle
• Business Accounts: Net 30 payment terms available for approved business customers
• Emergency Services: Premium rates apply for after-hours and emergency service

🔒 Customer Responsibilities

• Data Backup: You are responsible for backing up important data before service
• Access Permission: You authorize necessary system access for repair services
• Accurate Information: Provide accurate information about problems and system configuration
• Software Licensing: Ensure all software on your system is properly licensed
• Retrieval: Pick up repaired equipment within 30 days of notification

🛡️ Warranties and Guarantees

• Labor Warranty: 90-day warranty on all repair work performed
• Parts Warranty: Manufacturer warranty on all replacement parts (typically 1 year)
• Virus Removal: 60-day guarantee against reinfection by the same malware
• Warranty Conditions: Warranty void if equipment is tampered with or damaged after repair
• Data Recovery: No charge if we cannot recover your data

⚠️ Service Limitations

• Data Loss: We are not responsible for data loss, although we take precautions to prevent it
• Software Licensing: Customer is responsible for all software licenses and legal compliance
• Obsolete Equipment: Some older equipment may not be economically repairable
• Third-Party Services: We are not responsible for third-party software or service failures
• Internet Services: We cannot guarantee internet service provider performance

📊 Limitation of Liability

🔐 Data Security and Confidentiality

• Confidentiality: We maintain strict confidentiality of all customer data and information
• Secure Handling: All equipment and data are stored securely in our facility
• Limited Access: Only authorized technicians access customer systems
• Privacy Compliance: We comply with applicable privacy laws and regulations
• Data Disposal: Secure disposal of any temporary copies of customer data

For detailed information about data handling, please see our Privacy Policy.

🔄 Cancellation Terms

• Before Work Begins: Services may be cancelled without charge before work begins
• Work in Progress: Charges apply for diagnostic time and work completed
• Emergency Services: Emergency service calls are non-refundable once dispatched
• Custom Orders: Special-order parts are non-refundable

💵 Refund Policy

• Warranty Issues: Full refund or re-service for warranty-covered problems
• Service Dissatisfaction: We will work to resolve any service concerns
• Diagnostic Fees: Waived if you proceed with recommended repairs
• Unrepairable Equipment: No charge for unsuccessful repairs (excluding diagnostics)

📦 Storage Policy

• Notification: We will notify you when repairs are complete
• Storage Period: Completed equipment held for 30 days at no charge
• Extended Storage: $5 per day storage fee after 30 days
• Abandonment: Equipment unclaimed after 90 days may be considered abandoned
• Disposal Rights: Abandoned equipment may be disposed of to recover storage costs

🏆 Our Commitments

• Professional Service: Courteous, professional, and timely service delivery
• Fair Pricing: Honest, transparent pricing with no hidden fees
• Quality Work: High-quality repairs using appropriate parts and methods
• Customer Education: Clear explanations of problems and solutions
• Follow-Up: Post-service support and assistance

🤝 Customer Conduct

We expect customers to:

• Respectful Communication: Treat our staff with courtesy and respect
• Honest Information: Provide accurate information about equipment and problems
• Timely Payment: Pay for services as agreed
• Equipment Retrieval: Collect repaired equipment promptly

We reserve the right to refuse service to customers who are abusive, threatening, or disruptive.

⚖️ Governing Law and Disputes

• Governing Law: These Terms are governed by California state law
• Jurisdiction: Disputes will be resolved in Solano County, California
• Dispute Resolution: We prefer to resolve disputes through direct communication
• Small Claims: Small claims court disputes are acceptable
• Severability: If any term is invalid, the remaining terms continue in effect

🔄 Changes to Terms

We may update these Terms of Service from time to time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the new terms.

We will notify customers of significant changes through our website and direct communication when possible.

📞 Questions About Terms

If you have questions about these Terms of Service, please contact us:

✅ Acceptance of Terms

By using our services, visiting our website, or engaging with ART Computer Maintenance and Repair, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.